CHB Operational Audit

Today's Date *

File Number *

Auditor Name *

Auditee Name *

Auditee Title *

Is a complete, signed entry summary packet in the binder labeled as CORRY? (7501, 3461, ADD, SEB, CI, PL, BL, CO…) *

If SEB was cut, did we invoice it? *

If on Scarbrough bond, did we invoice for it? *

Is POD information entered in either the Manifest or D/O? *

If OGA were involved, did we invoice for them? *

If insurance was provided, did we invoice for it? *

Was the invoicing completed timely (same day as entry transmission)? *

Are there more than 2 Scarbrough Invoices, if so, why? *

Have all payables been entered and vendor bills been approved? *

Was entry cleared per the CHB Best Practicies by MOT? *

Has the proper MOT been used? *

If a special Tariff provision has been used (9801, etc) do we have the proper documentaion returned by the IOR? *

Have there been any entry summary rejections (524)? *

Is the front of the file folder in the binder or are there corresponding notes with the file in QW? *

Were there any CHB Scarbrough Flags? *

Within the Client Profile is there contact information? *

Within the Client Profile is the CSR listed as CHB_CSR_PRIMARY? *

Within the Client Profile is the back-up CSR listed as CHB_CSR_BACKUP? *

Within the Client Profile is the branch listed as CHB_BRANCH? *

Within the Client Profile are the standard charges set up? *

Within the Client Profile is the POA in the binder? *

Within the Client Profile have link lists been created? *

Within the Client Profile have all boxes been checked under the Reference Tables within the Importer Profile (Manufacturers, Tariffs, FDA and FWS)? *

Is there a CRM linked to the customer?Find in Notes: Retention *

Notes about the customer.When did was customer quoted last?When was customer communicated to or visited last?

Notes

Was the file profitable between $85 - $1,000 (or a nominal level for the particular client)? *